This is the department where I worked at Metricom before
its shuttering in 2001. I worked in the Tech Support department,
on the second floor of Metricom's new down-town San Jose building.
This is the department where I worked at Metricom before
its shuttering in 2001. I worked in the Tech Support department,
on the second floor of Metricom's new down-town San Jose building.
John
- Director of Tech Support - John mastered the art
of balancing his focus on company well-being with an equal focus on concern
for their employees. He always listened closely to what we had to
say and was very open about his thoughts and plans which effected the group
and often took our input when deciding how to proceed.
Steve
H. - Tech Support Manager - As you can see from all
of the computers on his desk, Steve H. had a lot of irons in the fire.
Still, he always had the time to ponder when we came to him asking how
unusual situations should be handled. What amazed me most about him
was that he sometimes biked to work from Santa Cruz over the hill to San
Jose!
Steve
G. - Tech Support Lead - WYSIWYG! This picture
says it all! Steve G. spent the day overseeing the quality of our
operations. As busy as he was all day, he always had time to chat
as well as give us the gentle guidance we need to give quality support
to our resellers and end-users.
Kelly
and Bee - Kelly and Rebekah specialized in monitoring
trouble tickets submitted to our resellers. Although way mellower
than that wild Ausie in the old Energizer battery commercials, Kelly reminds
me of him. Bee was quite ambitious and was the type of person that
would spend hours analyzing complex network problems until she understood
exactly what the nature of the problem was.
Dave
- There's one in every tech support group. The
guru dude with the beard and long hair and the vintage equipment scattered
all over. Dave specialized in many highly technical projects which
required his level of expertise.
William
- Mild mannered, yet determined, William was quite
analytical and methodical at uncovering many PC related issues which impacted
our product and was often the first to convey such findings to the rest
of the group. He operated an internal web site on his machine, on
which he posted many of these findings. William was hired at about
the same time as I was, which gave us a kind of kinship.
Lily
- Sassy and classy, Lily lit the office with a vibrant
cheerfulness. Although she was the Tech Support group's most recent
hire, Lily brought a great deal of Macintosh expertise to the group.
Jesse
was
my primary trainer when I began working at Metricom and was methodical
but always patient during my learning process. He worked the early
morning shift, coming in at 4:00 AM. What's more incredible is that
he commuted here from Los Banos!
David
had been heavily involved with working with our resellers
to help us provide a better product to them. He left the group to
work in the Applications Engineering group, (shortly before Metricom's
closure), and his cubical was hence forth referred to as "The David Ly
Memorial Library."